Skip to main content
These docs answer operator tasks: domain, payments, shipping, FFL Cockpit, POS sync, and GunSearchEngine usage. Support handles the cases the docs cannot see, which is your live store.

​
What to send

Open a ticket from the address on the account. Include:
  • Store domain
  • What you expected and what happened
  • Order number, SKU, or distributor, if it is a single record
  • Screenshot of the WooCommerce or Cockpit screen, not a phone photo of the monitor
  • Whether this started after a change you made
Do not send card numbers, full gateway secrets, or a customer’s license image in the first message. We will ask if we need a credential, and we will tell you where to put it.

​
What we will not do in a ticket

We do not give legal advice, ATF opinions, or bound-book instructions. Transfer law and your electronic bound book stay with your compliance vendor and your counsel. We also do not rebuild a theme inside a same-day ticket. That is a scoped change.

​
When to use the docs instead

Search this site before you write. Catalog import, ship-to-FFL settings, and AIM sync steps are here so you are not waiting on us for a click-path. If the doc is wrong for your store, say so in the ticket and name the page. That is how the manual gets corrected.

​
AI agents

If you run your own agent, point it at /llms-full.txt. It carries every guide on this site as plain text. Grok Bot setup covers putting an agent on your store, and Botopticon is the board where you watch what each agent is doing. Product overview for Cockpit: FFL Cockpit website and WooCommerce hosting.